Suggested order to start and stop BlackBerry Enterprise Server services

Blackberry Enterprise Server Express

I’ve got two Blackberry Enterprise Server Express installations in production environments that i look after and they mostly tick along nicely and behave themselves.

Don’t get me wrong, I’ll be glad when I have none to manage as compared to ActiveSync they are a pain to install, configure and provision new phones, so I am pleased that I am starting to see a migration away from Blackberry, to Android and iPhones.




On the two servers I manage I occasionally have to restart the services, below is the order that I’ve found to work more often than not.

To stop the services:

  1. BlackBerry Controller
  2. BlackBerry Dispatcher
  3. BlackBerry Router
  4. All remaining BlackBerry Enterprise Server services

To Start the services:

  1. BlackBerry Router
  2. BlackBerry Dispatcher
  3. BlackBerry Controller
  4. All remaining BlackBerry Enterprise Server services

There may be a delay in email message delivery to smartphones when the services are restarted. See KB04789.

The details we based on the KB13718.


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