A customer had been working on a large document this week and forgot to save her work before closing Word. So she called up to see if we could recover the document.
Here is how to do it in Word 2010, the same process can be used for Word 2013.
1. Open Word and check the AutoRecover options. Click File, Options, then in the dialogue box select Save from the left hand side.
2. Highlight the AutoRecvover file location and press Ctrl + C, to copy it.
3. Click File, Open, paste the AutoRecover location into the address bar at the top of the dialogue box, and then change the file type in the bottom right hand corner from docx to All Files (*.*).
4. Select the Auto Recovery save and click open. The document will open and an alert bar will prompt you to Compare of Restore the file.