In this post I’ll show you how to save Sent Items in a Shared Mailbox in Outlook 2013 or Outlook 2010.
In a lot of companies I work with there are instances where a department will use a Shared Mailbox which users will have Send As permissions to. When a user sends an email as the shared mailbox it will often end up inthe user’s Sent Items rather than the Shared Mailbox’s Sent Item.
To change this behaviour you need to make a Registry Edit.
You will need to add a new DWORD value called DelegateSentItemsStyle, and give it a value of 1.
For Office 2013 browse to: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
For Office 2010 browse to: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences
Add a DWord called ‘DelegateSentItemsStyle‘
Give it a value of 1
You’ll now be able to send emails as the Shared Mailbox, and Sent Items will be saved in the Sent Items of the Shared Mailbox.